ProgrammingThe Health Care Professional’s Guide to Successful Telehealth Program Development is a blog series that provides a step-by-step approach to telehealth program development.

Click here to access the blog series and step-by-step checklist.


In the last few steps, you have been developing the needs assessment for your potential telehealth program. This assessment allows you to establish parameters around services you are likely to provide, clarify assumptions and identify constraints to the implementation of your program. The next step is to drill deeper into the needs assessment and identify the payer base for your planned telehealth program. The ability to obtain reimbursement for your services is vital to the success of your program.

What do you need to know?

  • 29 states and the District of Columbia have parity laws that require private payers to reimburse for telehealth services that are comparable to face-to-face services
  • Most of these laws do not have compliance dates, which means that some payers are not compliant with parity regulations
  • Three major payers for telehealth services include Medicaid, Medicare and commercial/private payers
  • Medicaid provides telemedicine reimbursement in 48 states and the District of Columbia; however, coverage varies by state
  • Commercial insurance/private payers provide telehealth reimbursement that varies by state and region
  • States can create their own telehealth requirements for private insurance; currently 32 states have some kind of private payer policy

What do you need to consider?

  • Reimbursement may be impacted when delivering telehealth services across state lines
  • Medicare is restrictive on telehealth reimbursement, but this may change as telehealth becomes an option for seniors

What do you need to do?

  • Research telemedicine reimbursement laws for your state as they relate to the services you want to offer
  • Review patient data to develop a current payer breakdown – Medicaid, Medicare, Commercial/Private Payers, and Self Pay
  • Contact your most common commercial/private pay insurers to inquire about reimbursement policies and any restrictions, such as types of services you may deliver, technology, or originating site requirements
  • Contact your state health department and review Medicaid and Medicare reports to understand Medicaid and Medicare spending by county for the region you serve

Telehealth Carl

Resources to get you started!