ProgrammingThe Health Care Professional’s Guide to Successful Telehealth Program Development is a blog series that provides a step-by-step approach to telehealth program development.

Click here to access the blog series and step-by-step checklist.



The use of telehealth/telemedicine to meet patient and provider needs is expanding around the world. Currently, the telemedicine technology market is expected to grow at an annual rate of 18% by 2020.

Some common telehealth/telemedicine services  include high-risk obstetrics, dermatology, psychiatry, pain management, sports medicine, and neurology. Almost any area of practice can benefit from the use of telehealth/telemedicine.

While this growth may add a sense of urgency to implement a telehealth/telemedicine program in your practice, it’s important to understand that developing a quality program requires a telehealth champion and a plan.

What do you need to know?

  • Health care providers are realizing the value and benefit in caring for patients via telehealth/telemedicine
  • Consumers are demanding easier access to health care in the work place and beyond
  • Employers are looking for ways to expand access to quality health care while saving money
  • Technology is rapidly improving, becoming more mobile and available in remote areas
  • Reimbursement is becoming less of a barrier as insurance carriers realize the cost savings and patient satisfaction
  • Parity legislation is being approved at both the state and federal levels, which clarifies that telehealth reimbursement is the same as in-person reimbursement

What do you need to consider?

  • Is my organization ready and willing to support a telehealth/telemedicine program?
  • Does my organization have a telehealth champion?
  • Has my organization’s leadership given approval to proceed?
  • Does my organization have the people and technology or the ability to acquire these resources to build a successful program?
  • What needs will the program meet?
  • How can patients be educated about this type of health care delivery?
  • Will services be reimbursed?
  • How can the most benefit be gained from the investment?
  • How is success determined?
  • What obstacles will be encountered?
  • Are goals and objectives needed?

What do you need to do?

  • Identify and benchmark programs similar to your potential program, which can save time and provide useful data
  • Organize and document your thoughts and ideas to begin developing a clearer picture of your potential program
  • Identify a telehealth champion to help you put the development process in action

Resources to get you started!

Telehealth Carl