Consumers Can Enroll Beginning May 12th!
The new Emergency Broadband Benefit program lowers the cost of high-speed internet service to ensure people have the connectivity they need during the ongoing COVID-19 public health emergency. This program is supported by the FCC and hosted by USAC.
Consumers
Eligible patients and households may apply in three ways:
- Contact your preferred participating broadband provider directly to learn about their application process.
- Go to or apply online to find participating providers near you.
- Call 833-511-0311 for a mail-in application, and return it along with proof of eligibility to:
Emergency Broadband Support Center, P.O. Box 7081, London, KY 40742
Health centers and organizations are encouraged to increase awareness and help patients apply (e.g., outreach, internet access, and supporting application completion).
Patients and Consumers may learn more about the program, household eligibility factors, participation requirements, etc., via these two resources:
USAC has created a website specifically for Consumers at getemergencybroadband.org.
About the program
The Federal Communications Commission’s (FCC) Emergency Broadband Benefit (EBB) program includes $3.2 billion in funding that will be available to provide qualifying households discounts on their internet service bills and an opportunity to receive a discount on a computer or tablet. The EBB program is similar to the Lifeline program with expanded eligibility, internet vendors, and subsidies. This benefit is available directly to consumers on a first-come, first-serve basis.
Providers
Service providers can visit the FCC’s EBB webpage or Fact sheet to learn more.
Visit the FCC’s EBB Providers page to view a list of broadband providers in each state who have elected to participate in the Emergency Broadband Benefit Program. The list will be updated as providers join the program.
Providers: Arkansas | Mississippi | Tennessee
The National Verifier staging environment can be found at https://nationalverifiertraining.servicenowservices.com/lifeline. To access the staging environment for NLAD, please log into USAC’s OnePortal and select “NLAD.”
For information about using the staging environments – including test data providers can use – please visit the NLAD staging page and National Verifier staging page on USAC’s website.
Materials that partners can use to help promote the Emergency Broadband Benefit to the communities they serve will be available soon on www.fcc.gov/emergency-broadband-benefit-outreach-toolkit.
The FCC hosted a webinar that provided an overview of the benefit, eligibility criteria, how to apply, and the FCC’s partner toolkit materials. If you missed the event, a recording can be viewed online.
Updated: 05.11.2021
