Successful Design and Implementation of Telehealth in Schools and Libraries

Digital Health equity encompasses a variety of barriers including digital literacy and access to adequate technology and connectivity. Community access points such as libraries and schools offer a great alternative to home-based telehealth, removing those barriers. Since 2022, Christian and his team have worked on the strategy, design, and implementation of telehealth services in over 10 schools and libraries connecting them with 6 clinical providers in an innovative, provider- and technology-agnostic approach in rural North Central Washington. In this presentation focused on pragmatic guidance, Christian and Trevor will share their approach, best practices, and the key lessons learned so that you can launch your own school or library telehealth services.

Speakers

Ingenium Digital Health Advisors

Christian Milaster, MS and Trevor Cunningham, MHA, MPH

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  Christian Milaster, MS

  Ingenium Digital Health Advisors

  Christian Milaster is passionate about enabling the sustainable delivery of extraordinary care. He is driven to increase the personal satisfaction of medical professionals by applying systems thinking and implementing systems solutions. As a recognized expert in the design and launch of telehealth services, he is known for his extensive experience in healthcare innovation, particularly in telehealth. Christian has a strong background in engineering and healthcare operations, enabling him to bridge the gap between technology and patient care effectively. He often works with healthcare organizations to develop and implement telehealth strategies that improve access to care and patient outcomes. His expertise includes identifying opportunities for telehealth, designing tailored solutions, developing implementation plans, and ensuring successful launches of new telehealth services Christian is the Founder and CEO of Ingenium Digital Health Advisors, a boutique consulting firm focused on Accelerating the Adoption of Digital Health Innovation, and of Ingenium Healthcare Advisors, focused on Guiding Healthcare  Leaders To Get The Results They Want.  Rooted in German engineering, Christian and his team optimize care delivery by working with healthcare organizations to design and implement pragmatic improvement and optimization solutions. Born, raised, and educated as an Engineer in Germany, Christian started his career at IBM Global Services in Germany before joining the Mayo Clinic in Minnesota, where he worked in various roles for 12 years before launching Ingenium in 2012.

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  Trevor Cunningham, MHA, MPH

  Ingenium Digital Health Advisors

  Trevor Cunningham is a healthcare professional with continuous experience in the telehealth industry. Possessing specific abilities in project management, billing and reimbursement, and strategic planning, Trevor has led a team to advance telehealth initiatives across rural communities over the past 3 years. Since joining Ingenium Digital Advisors in 2021, Trevor has worked alongside a unique team of consultants to accomplish all project tasks in a timely manner. He brings a new perspective to the team and will continue to develop new strategies to improve operational efficiencies. A graduate of Indiana University’s Richard M. Fairbanks School of Public Health, Trevor holds two distinct master’s degrees in health administration and public health. Since graduating, Trevor has held the position of Project Director at the Indiana Rural Health Association, where he manages and operates two federally funded HRSA grants. Trevor is known for creating a productive work environment and ensuring that project milestones are met. He has disseminated his telehealth work through many distinct outlets, including the American Public Health Association, Institute for Healthcare Improvement, and the Upper Midwest Telehealth Resource Center.